Discover & Experience

Terms & Conditions

These terms and conditions are legally binding between the traveler(s) and Redunca Safaris, herein after referred to as Redunca Safaris Company.

Acceptance of a quotation from Redunca Safaris Company constitutes acceptance of these Terms and Conditions which take effect immediately.

A deposit of 20% is required at the time of booking. Alongside this, and in order to fully secure the air fare(s), Redunca Safaris Company will also require full payment of all air tickets.

The remainder of the tour cost is payable 60 days prior to departure. If the reservation is made within 60 days of departure, the entire tour price must be paid at the time of confirmation.

Please contact Redunca Safaris Company for payment details.

All cancellations must be received in writing.

  • Cancellations received between the date of booking and 60 days prior to arrival will result in the loss of the deposit.
  • Cancellations received 59 – 31 days prior to arrival will be subject to a cancellation charge of 50% of the tour price.
  • Cancellations received 30 – 0 days prior to arrival will be subject to a cancellation charge of 100% of the tour price.
  • Cancellation of airline tickets will be subject to the refund policy of each individual Airline, particularly when low cost/net-based fare are used. Please note most air tickets are 100% non-refundable (fare(s) and tax(es)).
  • Cancellation of gorilla permits is non-refundable.

The purchase of special event tickets is subject to the refund policy of each individual event. Please refer to the specific event policy for details.

Redunca Safaris Company reserve the right to charge for financial penalties, fees and losses incurred as a result of cancellation.

Refunds are not made for any missed services, except for verifiable extenuating circumstances. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis.

Adjustments will not be made for unused sightseeing trips or meals. Redunca Safaris Company will not accept any liability for any claims that are not received within 30 days of the termination of your program. All claims for days missed while travelling should be made in writing within 30 days of the program.

All accommodation, room type(s) and specification are as shown in the itinerary

Meals are as shown in the itinerary.

Return transfers are provided on arrival and departure from airstrip to lodge/camp and only where specified in the itinerary. All other transfers not specifically mentioned are done by ground transport.

Accommodation and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Redunca Safaris Company’s control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.

Redunca Safaris Company also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.

In case of any appreciable variation in the tour price due to these circumstances, Redunca Safaris Company reserves the right to make adjustments to the tour costs as necessary.

Specific requests should be advised at time of booking. Please note that every effort will be made to secure special requests, however; they cannot be guaranteed. Certain special requests may require upfront payments.

Transportation will be as specified in the itinerary.

Hotel taxes as imposed by city and state governments are included. Airport taxes are included where specified in the itinerary. Gratuities for guides, drivers, porters, camp staff, ship crew and Tour Managers are not included and are at the discretion of the traveller.

The tour price includes planning, handling and operational charges and is quoted based on the current rates of exchange and tariffs. Entrance fees as part of scheduled sightseeing tours are also included in this price. This price is subject to revision in line with significant changes in foreign currency, tariff rates, taxes etc.

The cost of obtaining passports, visas, excess baggage charges, items of a personal nature such as drinks, laundry, telephone calls, fax charges and excess baggage charges unless expressly included in writing, are not included in the tour price.

Redunca Safaris Company reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes.

By booking a program with Redunca Safaris Company, travelers agree to allow their images to be used in such photographs. Travelers who prefer that their images not be used are asked to identify themselves to Redunca Safaris Company prior to final payment and they will be exempted from this photography waiver clause.

Please ensure that you consult your personal physician about anti malaria precautions and other inoculations and vaccinations before travel. Where applicable, please ensure that whilst travelling you carry a valid Yellow Fever certificate.

It is the responsibility of travelers to become informed about the most current travel advisories and warnings by referring to their respective government agencies.

In the event of an active State Department or government agency Travel Warning against travel to specific destination location(s) of the trip, should the traveler still choose to travel, notwithstanding any travel advisory or warning, the traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

Notice different countries makes different travel advisory, and it is advisable to check the travel advisory from countries as the UK, USA (Very strict) Germany, Denmark, etc.

Traveller(s) represent(s) that neither he nor anyone traveling with him has any physical condition or disability that could create a hazard to himself or other members of the tour, Redunca Safaris Company reserves the right to remove from the trip, at the sole expense of the traveller, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.

Airlines concerned are not to be held responsible for any act, omission or event occurring while passengers are not on board their aircraft. International air carriers are also subject to international air conventions limiting their liability.

These limitations of liability are explained on the e-ticket or on the reverse of the airline ticket and when issued, this constitutes the sole contract between the respective air carrier(s) and their passengers

Please note that passport holders are responsible for obtaining the required documentation applicable for entry.

Please note also that passports must be valid for six (6) months before departure and should also have sufficient blank pages for visas and immigrations stamps. Redunca Safaris Company cannot be held responsible should you be denied entry to a country due to non-compliance with these requirements.

Redunca Safaris Company strongly recommends all clients take out comprehensive travel insurance prior to date of travel.

This insurance should cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance. Redunca Safaris Company cannot be held responsible for any costs arising from such loss or injury.